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WhatsFeel Technical Support & Help Center

Welcome to WhatsFeel! If you encounter any questions or technical issues while using the app, we are always here to help.

📬 Contact Us & Feedback

Highly Recommended: In-App Feedback (More Convenient) For the fastest resolution, we recommend submitting your feedback directly through the WhatsFeel app. Please navigate to “Settings” or “Personal Center” in the app and tap on “Feedback”. Submitting through this portal automatically includes basic app environment information, helping our technical team locate and resolve issues much faster.

Alternative Contact: Email If you cannot open the app normally or have other requests, you can also send an email to our technical support team. Please provide your device model, system version, and screenshots of the issue in your email.

Support Email: cena008plus@gmail.com
Service Hours: Workdays 9:00 - 18:00 (UTC+8)

💡 Frequently Asked Questions (FAQ)

1. Core Features

Q: How do I connect an external Bluetooth device to capture physiological indicators like heart rate? A: Please ensure your device’s Bluetooth is turned on. Go to the exclusive “Premium” page, tap “Connect Device”, and the app will automatically search for and pair with supported Bluetooth peripherals. If the connection fails, try restarting Bluetooth or checking the peripheral’s battery.

Q: What should I do if the meditation guide audio fails to play or stutters? A: Our meditation assistant uses fixed voice timbres to ensure the best experience. If you encounter playback issues, please first check your device’s volume settings and mute switch. If the problem persists, we recommend clearing the app cache in a good network environment and trying again.

Q: Why is there a delay in the chat assistant’s response? A: The chat assistant requires a cloud connection for real-time processing. Slow responses are usually caused by poor network signals. Please try switching to Wi-Fi or a more stable mobile network environment.

2. Account & Data Sync

Q: How do I upgrade to Premium? A: You can find the subscription entry in the app’s “Personal Center”. Choose a plan that suits you and complete the payment to unlock advanced features like deep emotional guidance based on physiological indicators.

Q: Will my chat history be saved if I change devices? A: No. To maximize the protection of your privacy, WhatsFeel does not store any of your chat records. Since the data is not saved in the cloud, previous conversations cannot be restored when changing devices. Every new session is a completely fresh start.

3. Privacy & Data Security

Q: Are my physiological data (like heart rate) and chat contents secure? A: We take your privacy extremely seriously and have adopted a strict data minimization strategy:

Chat Records: The system completely does not store your historical chat records. Conversations are destroyed immediately after they end, leaving no trace.
Physiological Data: We do not continuously store all your heart rate data. During detection via Bluetooth peripherals, the system only records the extreme values (maximum/minimum) of your heart rate to optimize emotional guidance strategies.

All necessary indicators collected are strictly encrypted. We will never share your personal data with any third parties without your explicit authorization.